Customer Experience Analyst
(m/f/d)
Arbeitnehmerüberlassung Raunheim Start date: 08/26 Reference number: 877269/1
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Responsibilities
Collect, consolidate, and analyze customer feedback from multiple channels (, mobile app, in car systems, surveys, social media) to identify patterns, themes, and critical issuesCategorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation proceduresBuild and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handlingPrepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceableCollaborate closely with cross-functional teams, including engineering, product, customer experience, and international partnersAssist in the ...