Become a Bilingual Customer Experience Agent and make a positive impact daily. Address client billing inquiries and provide a consultative approach to enhance service satisfaction.

In this role, you will utilize your problem-solving skills to assist customers in both English and French. Engaging with clients through proactive communication and support will be your focus as you help them with payments and service inquiries. Your experience and empathy will be crucial in crafting exceptional customer interactions and achieving performance excellence.

Key Responsibilities:
• Field inbound billing inquiries in both English and French
• Advise on available services, upgrades, and solutions
• Troubleshoot customer issues with a consultative approach
• Document interactions and maintain accurate records
• Attend coaching sessions for continuous development

Requirements:
• At least 6 months of relevant customer service ...