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Customer Experience Agent - Bilingual French/English Onsite

Company

Alorica

Location

Montreal, Canada

Type

Full-time

+ Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. + Learn to identify customer needs or desires in order to recommend the appropriate product or service.

+ Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. + Keep a record of incoming inquiries to be able to reference at a later date.

+ Be able to process orders, forms, applications, or requests. + Work with colleagues when necessary to resolve customer complaints.

+ Provide feedback to other departments to help improve sales, marketing, and business processes. + Learn about the products inside and out to be able to answer any questions from customers.

_By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number 63879.

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