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Customer Excellence Lead | CX Strategy & Retention

Company

Emma – The Sleep Company

Location

manila, Philippines

Type

Full-time

A leading sleep products company is seeking a Customer Experience Manager to enhance satisfaction and build strong relationships with customers. The ideal candidate will oversee all interactions, analyze feedback to improve processes, and act as a key contact for service concerns. Proficiency in Chinese/Mandarin is required, and applicants must currently reside in the Philippines. The company promotes diversity and is committed to inclusion in the workplace.
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