Salary Range

£84,490.00 - £156,910.00

Job Description Summary

#LI-Hybrid

As Customer Excellence Head, you will act as the execution engine for customer engagement success, ensuring best-in-­class omnichannel orchestration, launch readiness, and content activation. You will drive excellence frameworks (ICE, IpEx, DRO) and enable high‑impact customer journeys that improve engagement quality and business performance.

Key responsibilities

• Lead omnichannel content activation and customer journey orchestration across CRM and marketing platforms


• Ensure readiness and execution of launch excellence processes including LRR


• Drive implementation of ICE, IpEx and DRO frameworks across teams


• Oversee meetings, congresses, and events logistics, vendors, and budget management


• Enable AI‑driven field force planning and resource optimization


• Ensure One Brand Plan m...