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Customer Engagement Manager

Company

RELX

Location

United States, United States

Type

Full-time

About the Role

You will support the ongoing management and optimization of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.

Responsibilities

  • Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative

  • Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met

  • Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance

  • Identifying areas for optimization of the platform through regular reviews, analyzing data to drive insights and clearly presenting to customers

  • Working collaboratively with customers to understand specific business need...

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