Listing reference: track_

Listing status: Online

Apply by: 31 July 2025 Position summary

Job category: Customer Service

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: No Introduction

Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in Johannesburg.

· The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevant SOP and company standards.

· Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.

· Accurate capturing of data and updating of client information while speaking with the client.

· Ensure that Customer Service standards are maintained in a highly pressurized environment.

· Meet ta...