Job Introduction

We are recruiting for a Customer Contact Specialist to join our Mercedes division working at our Customer Contact Centre based in our Mercedes‑Benz Dealership in Lincoln. You will be working 37.5 hours per week between Monday – Friday, on a 3‑week rota (8am – 4pm, 8.30am – 5pm & 9am – 5.30pm). You will also be required to work 1 in 6 Saturdays, paid as overtime.

Once probation has been passed you will receive OTE up to £30,000 plus benefits.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role And Responsibilities

• Dealing with Aftersales calls, booking customers’ vehicles into the Dealership for service or repairs
• Accurate data inputting of customer details
• Increase customer retention while ensuring customer satisfaction
• Improve and drive lead conversions
• Contacting prospective customer...