Location: Glasgow or Fareham, (Hybrid working, minimum 50% office based)

Salary: Up to £28,000 depending on experience plus an excellent benefits package

Hours: 35 (Monday to Friday between 9am and 5pm) - This role is available on a part-time, job-share and full-time basis

Closing Date: 10th July 2026
 

The opportunity: 

We're looking for a complaints specialist to join our team, helping customers when they need us the most. You’ll be handling complaints for property insurance products. You’ll need to assess each complaint and make fair decisions quickly.

At Zurich, we get it: things can go wrong. But when they do, we see it as a chance to make things right and to learn from the experience so we can do better in the future.

You'll be managing a caseload of customer complaints and will need to work with multiple departments, suppliers, and customers to get a complete view of...