About the role

This is an exciting opportunity for an experienced and strategic engagement professional to shape how we engage with customers and communities during a period of significant investment across the communities we serve.

You will play a key role in developing and delivering our national customer and community engagement approach, ensuring it reflects regional priorities and wider organisational objectives. This includes building strong partnerships with third sector organisations and leading a team delivering face-to-face engagement with customers and community groups.

Working across the organisation, you will ensure our engagement activity is coordinated, aligned to our priorities and delivered to a consistently high standard. You will also provide matrix leadership to a wider network of colleagues and apprentices who support customer and community initiatives, helping to maximise their impact across key programmes.

A core part of t...