About the job Customer Care Technical Analyst

THIS POSITION IS REMOTE, with some possible exceptions for onboarding, team meetings, etc.

The Customer Care Technical Analyst will be responsible for front-line customer care technical support of the Northpointe Suite, troubleshooting, and first-stage investigative work required to progress customer issues to resolution. The successful candidate will work with the existing Customer Care team to support our client base, with the opportunity for growth within the company.

The primary job responsibilities will include:

• Respond in a timely manner to incoming customer inquiries via all available channels.
• Build strong, positive, business relationships with 3rd parties and external providers to ensure a timely data flow.
• Assist with creating, organizing, and maintaining the Northpointe Documentation Library on an electronic platform.
• Follow documented procedu...