Job Expectations

• Position Type: Experienced - Lead
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - McKinley Cyberpark, Taguig City
• Work Schedule: Mondays - Fridays; Night/Shifting
• Number of Headcounts: 15+ FTEs Available
• Industry: IT Consulting & Services (IT-BPO)

About the Job

We are looking for an experienced and people-focused Customer Care Team Leader to join our client's Customer Care operations. In this role, you will be responsible for driving team performance, coaching and developing agents, and ensuring consistent delivery against service level agreements (SLAs). You will lead day-to-day operations, communicate strategic priorities, and partner with cross-functional teams to continuously improve customer satisfaction, efficiency, and service quality.

Key Responsibilities

• Lead, coach, and develop a team of Customer Care ag...