Job Description

We are hiring Customer Care Specialist to support members with healthcare and pension benefit inquiries, enrollments, and account updates through phone, email, and chat support.

Responsibilities:

• Assist customers with healthcare and benefit-related concerns
• Provide support via phone, email, and chat
• Explain benefit information clearly and professionally
• Maintain accurate customer records and documentation
• Handle confidential information with care and discretion
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health...