Position Title: Customer Care Specialist

Work Set Up: Onsite

Schedule: 12:00 AM to 9:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Overview

The Customer Care Specialist is responsible for delivering outstanding customer service by handling patient and healthcare provider inquiries, assisting with appointment scheduling, and resolving any issues related to patient care. The role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks while ensuring a positive experience for patients, healthcare providers, and internal teams.

Responsibilities

• Serve as the first point of contact for patients, staff, and healthcare providers, offering prompt and professional support
• Help patients schedule, reschedule, and confirm appointments, ensuring accurate information is recorded
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