Job Code: 6078

Job Title: Customer Care Specialist (Call Center)

Location: Abu Dhabi, Ras Al Khaimah

Contract: 2 year and renewable

Payroll: Sundus

Experience: 1-4 years

Client: Bank

Education: Minimum high school

Language: Hindi and Urdu

Age: 30 years max

Required to work 6 days a week.

ROLE PURPOSE: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

Responsibilities

• Handle inbound & outbound calls according to procedures, guidelines, and schedules set by the organization.
• Proactively offer customers the option to register for IVR and SMS service according to procedures and guidelines.
• Escalate customer queries and complaints as necessary.
• Follow up with customers via telephone or email after the initial contact.
• Explain products or services and pric...