About the Role

We are seeking a highly motivated and experienced Customer Care Representative to join our team. The ideal candidate will have experience in retail sales, inbound sales, and retention skills. This individual will promote products and services to new and existing customers and retain current customers through excellent customer service.

Key Responsibilities

• Interact with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally.
• Build and maintain positive customer relationships by actively listening and empathizing with their needs.
• Proactively promote and sell products and services to customers, meeting and exceeding sales targets.
• Educate customers on product features, benefits and promotions to drive sales.
• Implement effective retention strategies to ensure customer loyalty and reduce churn.
• Identify opportunities to upsell and...