Job Requirements

• Graduate of ANY Bachelor's Degree
• At least one (1) year of experience in customer service, account management, or sales support
• Proficient in MS Office Suite
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Preferably with working experience in the BPO industry (not required)
• Fresh graduates are welcome to apply

Responsibilities

I. Inquiry and Issue Resolution

• Handle customer inquiries via phone, email, and walk-ins
• Record and track customer concerns, complaints, and requests using CRM tools
• Escalate unresolved issues to appropriate departments and follow-up until resolutions
• Provide updates and feedback to customers regarding the status of their concerns

II. Account Management and Documentation

• Maintain and update customer account records and transa...