Customer Care Representative

ServiceFirst – Muntinlupa City, National Capital Region, Philippines

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Outsourcing and Offshoring Consulting and Telephone Call Centers

Responsibilities

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.

Qualifications

• High School Degree or College degree.
• Previous sales or telemarketing experience.
• Schedule flexibility to work at any time.
• Strong sense of responsibility and customer-centric approa...