The Customer Care Representative is responsible for handling all customer enquiries including but not limited to reservations and payment confirmation for all flight and non-flight products.
Respond to all telephone inquiries regarding booking of travel reservations Identify products and sales opportunities that fit customers travel needs.Make alternative booking arrangements if changes arise before or during the tripAssist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and servicesAdvise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and faresPreparing customized itineraries to suit the clients’ preferences and budgetCreate and update electronic records of clientsMake and confirm bookings onlineIssue tickets or relevant documentsProvide up to date advice on ...