Representative Tasks:

• Represent the company and brand with professionalism and integrity in all internal and external interactions.
  
• Build and maintain positive relationships with employee representatives and key stakeholder groups to foster a collaborative work environment.
  
• Make timely and effective decisions on behalf of Franchise Partner management to enhance Customer satisfaction and resolve issues efficiently.
  
• Implement appropriate countermeasures to address Customer concerns and improve service quality.
  
• Approve expenditure strategically to support Customer satisfaction initiatives and manage escalation processes effectively.
  
  Process Management:

• Oversee the end-to-end process of capturing customer feedback and translating customer insights into actionable improvements.
  

• Manage the entire life cycle of c...