Job Title - Voice/Chat/Email Support Executiv e

Location - Noida

J ob description :

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Handle customer queries over email and/or chat

Follow communication scripts when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend up skilling sessions to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements and skills

A minimum qualification of high school/diploma is required