Job Description
PRIMARY RESPONSIBILITIES
Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response. Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements. Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. Support business growth through effective customer engagement and service delivery. SPECIFIC RESPONSIBILITIES – CUSTOMER CARE
Responsible for sample handling from sample collection to sample registration Maintain and develop Key Accounts, including building long-term customer relationships. Collaborate with internal teams to ensure smooth service delivery. Identify opportunities to promote SGS services and expand business scope. Monitor KPI compliance for response time and service quality. SPECIFIC RESPONSIBILITIES – SAMPLING & FI...