Customer Service Representative

Location: East Hartford, CT 06108

Schedule: Monday–Friday, 8:00 AM–4:30 PM

Assignment Type: Full-time, Onsite

Pay Rate: $21.00/hr

Weekends Off

Position Summary

We are seeking experienced Senior Customer Service Representatives to serve as the first point of contact for program applicants and recipients in a high-volume call center environment. This role requires strong communication skills, empathy, professionalism, and the ability to resolve customer inquiries efficiently while maintaining a high level of accuracy and customer satisfaction.

Responsibilities

• Answer inbound calls from applicants and recipients regarding social service programs.


• Provide accurate program and account information while ensuring a positive customer experience.


• Document all customer interactions accurately and thoroughly.


• Follow established script...