Customer Care and Debt Collection Agent (Smartphone Financing) at Mogo Finance

Company

Confidential

Location

Kenya, Kenya

Type

Full-Time

Job Description
We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car’s value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

We have more than 6 years’ experience providing fin…

Customer Care and Debt Collection Agent (Smartphone Financing)
WHAT YOU WILL DO
Welcome calls to new customers

Early-stage debt collection (reminders and follow-ups)

Ongoing customer support through call, WhatsApp, and other channels

Assist in onboarding and training new team members as the product scales

Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards

Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.

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