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Customer Care Agent Intern at Mogo Finance

Company

Confidential

Location

Kenya, Kenya

Type

Internship

Job Description

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car’s value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.


We have more than 6 years’ experience providing


Customer Care Agent Intern

Key Responsibilities:


Customer Interaction:

  • Respond promptly to customer inquiries via phone, email, live chat, and social media.

  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

  • Maintain a positive, empathetic, and professional attitude toward customers always.

    • Problem Resolution:

  • Identify and assess customers’ needs to achieve satisfaction.

  • Troubleshoot and resolve customer issues accurately and efficiently.

  • Escala...

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