Customer Care Agent (Hardware / Software)

Techno Park, Stellenbosch.

My client is a world leader in the development of specialised electronic equipment used in sports. They are seeking to employ a Customer Care Agent.

As a Customer Care Agent, you will be the first line of support services for their company. Your purpose is to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our products.

Key Tasks

• Handle general customer queries
• Diagnose and troubleshoot customer problems
• Resolve fundamental product technical issues
• Assisting and training customers on the company’s products and software
• Handling customer complaints.
• Reporting customer issues
• Product and software testing

Requirements

• Driver’s license own / reliable transport required
• Fluent in English, any additional language is a...