Customer Care Advisor | Manchester City Centre | £27,000 - £30,000 DOE

Hours: Monday - Friday, 9am - 5pm
Hybrid Working - 2 days office based, 3 days from home
We are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team.
This is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews.

Customer Care Advisor Key Responsibilities:

Managing all customer email enquiries in a professional and timely manner

Handling refunds, returns and exchanges efficiently

Resolving customer complaints with empathy and a solution-focused approach

Responding to delivery and order tracking enquiries

Supporting customers throughout their full online...