Customer Care Coordinator

📍 Northampton
💷 £14.00 - £14.50 per hour
🕒 Full-time

Long term role

Key Responsibilities

Managing customer enquiries and logging defects reported by homeowners
Coordinating repairs and remedial works with subcontractors and site teams
Scheduling appointments and arranging access for inspections and repairs
Liaising with customers, contractors, and internal departments to provide updates on outstanding issues
Monitoring open cases and ensuring defects are resolved within agreed timescales
Managing NHBC and warranty-related cases where required
Maintaining accurate records and updating internal systems
Closing completed jobs and ensuring customer satisfaction is achievedOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all et...