We are seeking exceptional individuals to become part of the Sigma Family as Customer Service Advisors.

Responsibilities

You will deal with day‑to‑day banking needs across a range of products and services, complex queries and provide resolution on the first call. You’ll handle inbound & outbound banking queries as well as various back‑office pieces and general enquiries. You will respond to calls in a professional, courteous, and friendly manner using campaign guidelines, scripts and systems.

Work is based in Southern Suburbs, Cape Town. You will work towards team goals and have a comfortable office set‑up at home, virtually connected with your team during shifts.

Qualifications

• Minimum: Passed Matric Certificate (Grade 12).
• Banking and financial experience is essential.
• Ability to provide exceptional customer service across voice, chat and email while working in a fast‑paced contact centre.

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