**Position Overview**

To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities. To travel as needed to support customer functions and quality concerns in the field.

**Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)**

· Resolve transactional issues on orders forwarded by Order Entry. (50-60%)

· Make outbound calls on designated orders. (20-30%)

· Manage workload on a daily basis, making follow-up calls as necessary. (10-20%)

· Perform other duties as requested and / or as needed to fulfill the purpose of the position. (0-5%)

**Competencies (Knowledge and Skills needed for this position.)**

· Follow the HR policy including all company and depa...