CSR Responsibilities:



Customer Service Responsibilities list:


Manage large amounts of incoming phone calls


Generate sales leads


Identify and assess customers’ needs to achieve satisfaction


Build sustainable relationships and trust with customer accounts through open and interactive communication


Provide accurate, valid and complete information by using the right methods/tools


Meet personal/customer service team sales targets and call handling quotas


Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


Keep records of customer interactions, process customer accounts and file documents


Follow communication procedures, guidelines and policies


Take the extra mile to engage customers