Mercier Consultancy MD is actively seeking Croatian-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this position, you will provide outstanding customer service and technical support to Croatian-speaking clients, ensuring a smooth and satisfactory customer experience.

Key Responsibilities

• Deliver responsive and professional customer support to Croatian-speaking customers via phone, email, and chat.
• Assist with product inquiries, technical troubleshooting, and after-sales support related to electronic devices.
• Maintain accurate and up-to-date records of customer interactions using CRM systems.
• Collaborate with technical and product teams to resolve complex customer issues effectively.
• Stay informed about product updates, new technologies, and company policies to provide precise information.
• Contribute ideas and feedback to improve customer service quality and process...