Elevate Commercial Banking CRM initiatives as a seasoned CRM Program Lead. Leverage your expertise in Salesforce Financial Services Cloud or Microsoft Dynamics to drive impactful delivery and strategic solutions.
We are looking for a seasoned CRM Program Lead to spearhead a transformative CRM initiative in Commercial Banking. This role demands robust expertise in large-scale CRM implementations, focusing on aligning technology solutions with business objectives. You will oversee program execution, collaborating with cross-functional teams to deliver excellence and optimize CRM processes.
Key Responsibilities:
• Lead the roadmap and delivery of the CRM program
• Oversee implementation and post-go-live support
• Define requirements with stakeholders in Sales and Operations
• Drive enhancements for Salesforce FSC or Microsoft Dynamics
• Manage governance and risk throughout the program lifecycle
Requirements:
• 10–15 years in CRM program delivery with leadership...