INSPIRE | EXHILARATE | DELIGHT

What you'll be doing

The CRM Manager leads the omnichannel CRM strategy across GCC and other markets, driving customer engagement, retention, and lifetime value through data-driven experiences. The role is responsible for strengthening customer journeys, retention, and overall customer experience across all touchpoints, combining strategic, commercial, analytical, and technical CRM expertise. Working cross-functionally with Ecommerce, Retail, Personal Shopping, Data, Marketing, and Technology teams, the CRM Manager drives customer growth and long-term business performance while maintaining luxury brand positioning and service standards. This role requires strong analytical skills, commercial acumen, and the ability to turn customer data into actionable opportunities.

CRM Strategy, Customer Lifecycle & Performance

• Lead the omnichannel CRM strategy across GCC and other markets, covering acquisition, onboardi...