CRM Executive

Customer Relationship Management (CRM) Executive

Job Summary

We are seeking an experienced and customer-focused CRM Manager to develop and execute customer relationship strategies that improve customer engagement, retention, and lifetime value. The CRM Manager will oversee CRM platforms, customer communication campaigns, data analysis, and cross-functional coordination to enhance the overall customer experience.

Key Responsibilities

Develop and implement CRM strategies to improve customer acquisition, engagement, retention, and loyalty.

Manage and optimize CRM tools/platforms such as Salesforce, HubSpot, Zoho CRM, or similar systems.

Design and execute email, SMS, WhatsApp, and customer lifecycle campaigns.

Analyze customer data, segmentation, and behavioral trends to improve campaign effectiveness.

Monitor CRM KPIs including rete...