SFE & CRM Analyst

Location: Maidenhead (Office-based)
Pay rate: £14.49 per hour

Role Overview

This role supports customer engagement and sales force effectiveness through CRM operations, reporting, and analytics. The position focuses on managing healthcare professional registrations and Salesforce data, while also supporting reporting, performance tracking, and digital tools used by customer-facing teams.

Key Responsibilities

CRM & Customer Portal Support

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Manage customer data updates and registration requests in Salesforce (SFDC)

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Match and merge customer records with the OneKey database

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Track completed and incomplete customer registrations

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Troubleshoot and escalate customer issues where needed

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Support customer service and e-solutions teams

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Review portal analytics and engagement data

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