An Institute in London are seeking a CRM Administrator to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and to liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to improve internal ways of working.

Key Responsibilities:

CRM Management & Data Integrity:

Management of the CRM ticketing system. Reviewing requests and triaging them, undertaking non-technical internal fixes
Working with external technical suppliers to manage technical tickets, deadlines and any issues
Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes
Manage permissions
Training of new starters and existing staff, undertaking 1-2-1 training and group sessions
Develop and generate reports,...