Job Summary

We are seeking a friendly and customer-oriented Guest Service Ambassador to join our team. As a Guest Service agent, you will be responsible for providing exceptional hospitality and ensuring a positive experience for our guests. If you have excellent communication skills, a passion for customer service, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities

• Supervise and coach under six guest services agents
• Greet guests and provide them with outstanding customer service
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Assist guests with reservations, changes, and cancellations
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints or concerns in a professional manner
• Maintain a clean and organized front desk area