Overview
The purpose of this classification is to locate, notify, and secure payments from customers with delinquent accounts.

Responsibilities

• Send text messages, mail form letters, and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confere with customers by text or telephone to determine reason for overdue payment; review terms of sales, service, or credit contract with the customer to gain payment.
• Document all correspondence and attempted correspondence with customers concerning accounts.
• Receive payments and post amounts paid to the customer’s account.
• Maintain and balance assigned cash drawer, ensuring the drawer is locked and the key removed when unattended. The key remains in possession of the employee assigned to that drawer by the Store Manager.
• Travel to customers’ homes as required to collect late payments; assist with repossessions of merchandise, i...