Responsibilities

• Assess customer creditworthiness and advise management and sales team on potential high‑risk customers.
• Collect and verify required documents including trade license and VAT certificate for new customers.
• Undertake any other reasonable duties and responsibilities as required by management to meet the needs of the business.
• Assign and monitor appropriate credit limits for customers.
• Monitor overdue accounts and highlight those at risk of non‑payment.
• Communicate with customers in a professional and effective manner to ensure smooth collection.
• Support the sales team in payment follow‑ups to help achieve collection targets.
• Conduct customer visits for payment follow‑ups and issue resolution.
• Identify, investigate and resolve account discrepancies.
• Issue credit notes for breakdowns, incorrect invoices or adjustments based on timesheets.
• Maintain consistent follow‑...