Responsible for prompt collection for all outstanding debts by performing outstanding debts recovery activities and monitor overdue account receivables via calling, emailing, or other communications.
Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
Prepare reminder letters or appointment letters (if necessary)
Prepare and perform/ allocate premium payment updates
Prepare monthly/quarterly updates and analysis on outstanding cases
Monitor all accounts for possible bad debt write off
Prepare and collate the monthly / quarterly / yearly management statistics and analysis for business reporting.
Liaise closely with intermediaries and internal / external stakeholder proactively to reduce credit exposure and build/foster strong relationships
Handle enquiries from intermediaries / external stakeholder and ensure that queri...
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