Team Leadership & Supervision: Coach and mentor Sales Assistants to meet targets, monitor daily activities for quality, and conduct performance reviews with ongoing training support.
Sales Operations & Frontline Engagement: Handle sales activities and client inquiries, lead sales communication, oversee call quality and CRM accuracy, and implement process improvements.
Reporting & Performance Tracking: Track KPIs (calls, conversions, pipeline progress) and prepare reports to analyze trends and identify improvement areas.
Client & Stakeholder Coordination: Manage escalations with timely client communication and collaborate internally to align sales efforts.
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