Country Head of Voice & Virtual (UAE national)

Job Location: Dubai, UAE

Employment Type: Permanent, Full Time

Posting Start Date: 25/06/2026 Posting End Date: 09/07/2026

About Us

Our team consists of 25,000 colleagues spread across 35 countries and we serve millions of clients around the world.

Job Summary

We are looking for a Head, Voice and Virtual to provide strategic leadership across the Client Care Centre, overseeing large scale service, sales and governance operations.

Key Responsibilities

• Provide strategic leadership across service, sales and governance operations within the Client Care Centre
• Lead and develop senior managers and team leads to deliver strong operational, service quality and commercial outcomes
• Drive performance against service, sales, cost, efficiency and quality targets
• Oversee escalations and ensure timely resolution of complex client issues
• Lead resource ...