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Correspondence Program Lead - Health Plan

Company

St. Luke's Health System

Location

Boise, United States

Type

Full-time

At St. Luke’s Health Plan, we’re on a mission to connect people with affordable, hassle-free health care. We are the only health plan in Idaho putting doctors and insurance on the same team to deliver a more efficient and quality health care experience with less stress. Join us in this bold ambitious journey!
What You Can Expect:
* Manage all member correspondence templates (regulated and non-regulated), ensuring accurate content updates, brand alignment, version control, and compliance with CMS and other regulatory requirements
* Oversee the end-to-end ID card production process, ensuring accuracy, timeliness, quality control, and prompt escalation of processing or data issues
* Partner with Marketing, Compliance, IHT, and operational leaders to coordinate template revisions, communication strategies, MyChart messaging, and required regulatory displays
* Support leadership in evaluating vendor contracts, performance, and service opportunities, identifying options for o...

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