Job Description

Position Summary

• Work with District Manager and store team to ensure compliance with customer service standards, operating policies and procedures, and applicable provincial and federal legislation.
• Help the District Managers and Store Staff lead the store in achieving operating efficiencies, revenue goals, profitability, and customer satisfaction.
• Responsible for sourcing, hiring, training and development of the Store Team.

Essential Duties & Responsibilities

Communication

• Communications are to be professional, timely, thorough and proactive whenever possible.
• All communications are to be delivered with consistency to all store team.
• All customer communications are to be friendly and productive encouraging repeat business, customer satisfaction and increased sales.

People Management

• Ensure that trends of underperformance are ...