Job Purpose

• Responsible for shift based corporate support, incident detection, ticket management, and first-level troubleshooting of corporate customer services. The role requires quick response to issues, proper documentation, and timely escalation to next levels to ensure minimum downtime and SLA compliance.

Job Responsibilities

• Corporate NOC shift work for corporate clients complaint's handling.
• Pro-active monitoring of links, and corporate customer services using NMS/EMS tools.
• Detect and acknowledge alarms, open tickets for incidents, and ensure proper classification (severity/priority).
• Perform basic troubleshooting of IP/MPLS links, Fixed data, Fixed voice and transmission services.
• Validate customer complaints using ping, traceroute, interface status, and NMS tools.
• Identify physical vs logical/network issues and escalate accordingly.
• Log and update incidents in tic...