POSITION SUMMARY The Corporate Director, Wellness will have multi-site responsibility for the strategic planning, managing, directing operations as related to Wellness. This position will play an integral role in the improvement of quality, service, guest experience and financial performance as it pertains to his/her related areas. The incumbent will fully understand and embrace Capella Hotel Group vision and its application to support all wellness colleagues' in their duties. This facilitated by successful communication across all levels of the operation in driving brand standards.
THE ROLE
Operational Ownership Efficiently manage colleagues/team members in the spa to meet established objectives. Adhere to minimum operating standards outlined in the Capella Hotel Group Brand standards and ensuring these standards are continually updated. Delegate responsibilities to subordinates and regularly evaluate their performance. Build rapport with guests to foster positive customer relat...