Join Raffles & Fairmont as the Corporate Director of Guest Experience, a pivotal role to enhance hospitality service quality globally. Focus on innovating guest satisfaction and performance metrics.
This permanent position requires collaborative efforts with COOs to formulate strategies aimed at elevating the guest experience across Raffles and Fairmont hotels. Strong leadership in hospitality operations, combined with expertise in project management and guest experience metrics, is essential. You will be instrumental in driving growth and brand compliance through innovative practices in the luxury sector.
Key Responsibilities:
• Lead guest experience strategies to meet global KPIs
• Evaluate guest reputation performance to identify improvement areas
• Collaborate on market trends and luxury service personalization
• Support marketing in implementing guest experience budget guidelines
• Engage in cross-functional initiatives for brand standard alignment
Requirem...