Corporate Customer Service Representative

Established since 2006, BIG Pharmacy Healthcare Sdn Bhd has grown progressively from a neighborhood pharmacy to one of Malaysia’s leading pharmacy chain. We are expanding rapidly with over 300 hundred outlets throughout Malaysia. Big Pharmacy is the fastest growing community pharmacy in Malaysia. The group is poised for expansion nationwide with its strong management team, wide product range, and institutionalised pharmacist training program which formed the foundation of our successful business model.

Job Responsibilities

• Answer phone calls, emails, and online inquiries from customers, corporate clients, and RSO teams.
• Provide accurate information and assist customers with understanding their order request status, insurance coverage and healthcare policies.
• Address customer complaints or concerns with empathy and professionalism, and provide solutions promp...