We are seeking a detail-oriented and service-focused Oracle HCM Analyst to support the day-to-day operations of our Oracle Cloud HCM platform. This role is responsible for intaking, triaging, and resolving Tier 1 and Tier 2 issues, collaborating with HR teams and system stakeholders to ensure timely resolution and user satisfaction.

Key Responsibilities:

HCM Support & Issue Resolution

+ Act as the first point of contact for Oracle HCM Core HR system inquiries from HR users, managers, and employees.

+ Triage, investigate, and resolve Tier 1 and Tier 2 support tickets, including:

+ Employee record updates

+ Job changes

+ Assignment corrections

+ Work relationship issues

+ Effective-dated data discrepancies


User Requests & Case Management

+ Intake and track support requests through Oracle Help Desk

+ Ensure accurate ticket documentation, resolution notes, and knowledge base co...